We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.To start a return, you can Contact Us at support@hermus.us. Please note that returns will need to be sent to the following address: 12411 Fielding Cir. Apt.1315 Los Angeles CA 90094 , United StatesIf your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

Damages and Problems
Please inspect your order upon receipt and if the product is defective, damaged or you have received the wrong product, Contact Us immediately so that we can assess and correct the problem.  Please contact us if you have any questions or concerns regarding your product.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Money Refunds
Once we receive and review your return, we will notify you to let you know if the return has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that your bank or credit card company may also take some time to process and submit the refund. If it has been more than 15 business days since we have approved your refund, please contact us at support@hermus.us.